FAQs

You can contact us at 206-588-1573 or email us at support@karigran.com

If you don't love anything in the line as much as we do, we have a no questions asked returns policy. Simply let us know at support@karigran.com.

Yes! Shipping and taxes apply.

Not all our products are vegan. Essential Serum, Hydrating Tonics, Cleansing Oil, Body and Bath Oil, Vitamin C, Exfolating Washcloth, Mineral Foundations, Eyeshadow, Concealer and Setting Powder are all vegan. If you're ever unsure, you can see all the ingredients we use in every product on the product pages.

No, the production of sample packettes has contributed to our plastic waste crisis. We decided when we started KG, we would not produce samples because of this. We aren’t perfect but work hard to be good stewards of our planet.

Our focus is on health, hydration, and prevention (SPF) overyouth and perfection. UVA rays (we call them UV aging) contribute to photoaging that damages your collagen and elastin. No product or trendy ingredient willreverse this damage. Our Essential SPF is broad spectrum and protects against both UVA and UVB rays. Our answer to anti-aging products is to ask, are you wearing your sunscreen today?

We use MIRON glass. It looks black but is actually a dark purple color which protects the ingredients inside the bottle from sunlight. MIRON glass is recyclable.

We are trying to be good stewards of the environment but found that the carbon foot print gets much larger when the bottles are shipped back for reuse — not to mention they must be properly sterilized. Please put them in the recycle bin. Although, the tops cannot be repurposed so please toss those in the trash. Because we don't use chemical laden preservatives, we cannot refill your bottles.

Everything in the KG line is TSA approved.

The dark glass makes it tricky to see what’s inside so it’s best to hold the bottle up to bright light. The violet glass is transparent enough to show the product level. Without back lighting, it’s difficult to tell.

While our sturdy glass bottles are gorgeous to look at, we admit they’re difficult to look in — which can make knowing when to re-order a challenge. Sign up for a re-occurring subscription to the product of your choosing. Choose to receive your items every 30, 60 or 90 days. Simply select how often you wish to receive an order on each product page. Learn more.

If you are updating your account for the first time, create a account.  Once created, select manage subscriptions then select “Orders” on the left, then click the “cancel”link for the product you would no longer like to auto-reorder.

Lip Whips tend to live in dark places such as your handbag, by your bedside and tucked into a drawer, thereby protecting them from light and heat.

Overall, a little goes a long way, just a dab on the finger should be enough. You can layer more if you're looking to make colors such as Jeannie, Radiant, Marsala and Suji more opaque. 

Yes, we use mica in our Lip Whips and only source from vendors who can provide documentation stating they do not utilize any child labor. This has been an industry-wide issue.

For best results, use 8-10 pumps of the cleansing oil (the bottle contains a three- month supply) every evening. This allows your hands to move easily over your skin without tugging or pulling, which is never a good thing. No need to cleanse again in the morning.

Kari: The short answer is, as long as you want. Depends on my mood, but generally, I like to give myself a nice long massage, leave it on while I brush my teeth, rub a bit more and then “steam” it off. If I’m really tired, I just make sure all the makeup is off, then steam. The choice is yours. I love the evening ritual.

Lisa: In a perfect world, I would massage my face for at least 10 minutes every evening with our Cleansing Oil, but honestly, I usually only spend a couple of minutes massaging before I steam the oil off.

All oils are not created equally. The oils in many beauty products include mineral oil and petroleum-derived products which suffocate the skin and clog pores. We use plant oils that nourish and hydrate the skin, just like healthy oils, olive oil, for example, nourish the body.

We use word “steam” loosely, all you need to do is allow the washcloth to cool and wipe any oil residue away. It’s usually one or two times depending on how much oil is used. I use 8-10 pumps of oil and steam twice.

It will. It’s also a great lash conditioner. Apply the oil to dry skin for best results.

The beauty of the serum is that you can customize how much hydration you give your skin every day. I suggest starting with one pump and build or decrease from there. In the evening I use more, in the morning I use less. If I’ve been a good girl, I'm well hydrated and have eaten clean, whole foods (complete with my daily “insurance policy” green drink) — I don’t need as much as on the days that I barely have a drop of water (coffee does not count) and have eaten on the go. Those days I need a little extra.

I also think your age will dictate how much serum you use as the skin’s natural oil production decreases over time. For instance, Lisa is 10 years older than Kari and uses double the amount of serum (day and night). Younger women may use even less. The beauty of pure product is you get to customize your level of hydration every day.

Traditional toners contain alcohol, which are really drying to all skin types. The aloe in the tonic helps to soothe the skin and the glycerin acts as a nice little magnet for any extra moisture that may be in the air. That’s why it works so nicely with the serum.

Don’t fret, in a pinch just dampen your face with water to aid with the Essential Serum absorption until your supply is replenished.

The smell is a combination of the botanical plant oils, we don’t use any added essential oils or fragrance. The strongest scent is from the organic plum oil and organic macadamia nut seed oil. The smell is really subjective, some love the smell and some just don’t.

We use uncoated, non-nano zinc oxide because it offers broad-spectrum protection and is gentle on skin.

Separation is natural with any sunscreen. Simply shake to ensure the zinc oxide is dispersed completely.

Yes, wait a few minutes to let the oils soak in before applying the spf.

The Essential Serum is a multivitamin for your face. Its focus is on overall skin health and moisturization, it helps to fortify the skin barrier by preventing the loss of essential hydration.

The Vitamin C Serum has a lighter feel. It’s high concentration level of vitamin C focuses on brightening and evening skin tone. The Vitamin C Serum doesn’t contain any essential oils.

Not necessarily. The Vitamin C was designed to be used with the Essential Serum. Although, if you find the Essential Serum heavy in the morning, try swapping in the Vitamin C Serum and keep the Essential Serum for your night serum.

Yes, if your skin can tolerate it. We recommend starting with once daily and if your skin is doing great, you can try using it twice a day.

Vitamin C is a powerful antioxidant that can do preventative work for your skin. During the day, we are exposed to more free radicals (think sun exposure, pollution, etc.). Vitamin C will pair with the free radicals and prevent damage from happening. It does have reparative properties, but we find it’s easier to prevent than to repair.