General

How do I contact you?

You can contact us at 206-588-1573 or email us at support@karigran.com

What is our return policy?

If you are not happy with your purchase within 60 days, let us know at support@karigran.com or call us at 206.588.1573. We want our customers to be happy, whether or not our products work for you.

International refunds will only be credited for product costs. We are unable to refund shipping, duties, and taxes.



Do you ship internationally?

Yes, but not to all countries. Country availability, shipping, duties, and taxes apply and are shown at checkout.

Are your products vegan?

Not all our products are vegan. Essential Peptide Serum, Essential Hydrating Tonics, Essential Cleansing Oil, Body and Bath Oil, Vitamin C, and Washcloths are all vegan. If you're ever unsure, you can see all the ingredients we use in every product on the product pages.

Do you offer samples?

No, the production of sample packettes has contributed to our plastic waste crisis. We decided when we started KG, we would not produce samples because of this. We aren’t perfect but work hard to be good stewards of our planet.

Do you have anti-aging products?

Our focus is on health, hydration, and prevention (SPF) over youth and perfection. UVA rays (we call them UV aging) contribute to photoaging that damages your collagen and elastin. No product or trendy ingredient will reverse this damage. Our Essential SPF is broad spectrum and protects against both UVA and UVB rays. Our answer to anti-aging products is to ask, are you wearing your sunscreen today?

Glass Bottles

What are your glass bottles made of?

We use MIRON glass. It looks black but is actually a dark purple color which protects the ingredients inside the bottle from sunlight. MIRON glass is recyclable.

Can you reuse the bottles? Or, if I'm local, can you just refill my bottle?

We are trying to be good stewards of the environment but found that the carbon foot print gets much larger when the bottles are shipped back for reuse — not to mention they must be properly sterilized. Please put them in the recycle bin. Although, the tops cannot be repurposed so please toss those in the trash. Because we don't use chemical laden preservatives, we cannot refill your bottles.

What size bottles can I travel with?

Everything in the KG line is TSA approved.

How do I know how much product is left?

The dark glass makes it tricky to see what’s inside so it’s best to hold the bottle up to bright light. The violet glass is transparent enough to show the product level. Without back lighting, it’s difficult to tell.

Never Out Subscription Program

What is Never Out Subscription Program?

While our sturdy glass bottles are gorgeous to look at, we admit they’re difficult to look in — which can make knowing when to re-order a challenge. Sign up for a re-occurring subscription to the product of your choosing. Choose to receive your items every 30, 60 or 90 days. Simply select how often you wish to receive an order on each product page. Learn more.

How do I cancel a re-occuring order?

If you are updating your account for the first time, create a account.  Once created, select manage subscriptions then select “Orders” on the left, then click the “cancel”link for the product you would no longer like to auto-reorder.